RACE STATSSupport
Answers to the most common questions. Still stuck? Email us — we usually reply within two working days.
contact@smpath.com
Include your phone model, app version (Settings → Check for Updates) and what you were doing.
Frequently asked questions
Why is my time different from another timer?
Phone GPS updates about once per second. Race Stats combines it with the accelerometer to pinpoint launch and finish, but results can still differ by a tenth or two from dedicated hardware. For the best accuracy: wait until the GPS badge on the Speed screen is green, calibrate with the phone firmly mounted, and do runs in open sky away from tall buildings. For 10–25 Hz timing, pair a RaceBox or NMEA Bluetooth GPS in Settings → External GPS (Pro).
How do I calibrate for lean angle and g-force?
- Mount the phone rigidly (tank bag, handlebar or dash mount) in the position you will ride or drive with.
- Hold the vehicle upright and still.
- On the Track tab tap Calibrate (or tap the calibration badge → Calibrate). The G-Force tab uses the same calibration.
Recalibrate whenever you move the mount.
How does the lap timer work?
Ride across your start/finish line and tap Set Start/Finish while moving, so the app knows your direction of travel. Then tap Start Session. Each crossing completes a lap; the lap time and gap to your best are read out if Voice Callouts is on. Tap End Session to save it to the vehicle's History.
I can't hear the voice callouts.
Check Settings → Voice Callouts is on and your phone volume is up. On iPhone, the ring/silent switch can mute spoken audio — switch it to ring. With a helmet headset, make sure it is connected as an audio device.
My run was saved to the wrong vehicle.
Runs and sessions are saved to the vehicle shown in the chip at the top of the Speed and Track screens. Tap the chip to switch vehicle before you start.
How do I restore my Pro subscription on a new phone?
Sign in with the same Apple ID or Google account you purchased with, open the Pro offer in the app and tap Restore Purchases.
How do I cancel my subscription?
iPhone: Settings → your name → Subscriptions → Race Stats. Android: Google Play → profile → Payments & subscriptions → Subscriptions → Race Stats. Deleting the app does not cancel the subscription.
Is my data backed up?
Your vehicles, runs and sessions are stored on your device only. They are included in your phone's own device backups (iCloud / Google backup) where your system settings allow, but Race Stats has no cloud account of its own.
How do I delete my data?
See Delete your data.